Reflections on a Workplace Research Project Presented at the University of Iceland
Recently I attended a presentation connected to an ongoing workplace and organisational research initiative at the University of Iceland focused on how universities and organisations can improve performance, wellbeing, collaboration, and space utilisation — not by endlessly expanding infrastructure, but by understanding human behaviour more deeply.
The presentation explored real case studies from both public institutions and corporate environments, including projects connected to educational environments in Iceland, the Province of Gelderland in the Netherlands, and Shell ETCA Research Centre in Amsterdam.
One of the Icelandic contexts discussed was the long-term development connected to the School of Education and the Saga project, where researchers examined how people actually work across time, activities, and environments. Instead of asking: “How much more space do we need?” the project asked a different question:
“How do people really work, and what kind of environments support that best?”
That shift in perspective changes everything.
The Hidden Problem of Modern Work
Many organisations experience the same symptoms:
constant noise
lack of focus
fragmented attention
weak collaboration
underused environments
exhaustion from context switching
people feeling disconnected despite physical proximity
The traditional response is predictable: expand the environment.
But the research presented showed something paradoxical:
More space often creates more distance.
More distance leads to:
fewer spontaneous interactions
weaker social cohesion
more silos
lower connection
reduced collective intelligence
In other words: expansion can unintentionally reduce performance.
Understanding Before Designing
What I appreciated most was the methodology behind the work.
Instead of beginning with architectural solutions, the process begins with observation.
The framework looked roughly like this:
Understand
Measure
Design
Support
Learn continuously
The emphasis was not on aesthetics or trends, but on behavioural patterns.
Researchers studied:
work rhythms
concentration patterns
collaboration intensity
utilisation of environments
timing of activities
cognitive switching
social interaction
wellbeing indicators
The key insight was simple but powerful:
People do not all work the same way, at the same time, in the same conditions.
Time Shapes Space
One of the strongest ideas in the presentation was the concept of “time design.”
A traditional workday often looks fragmented: meetings, emails, calls, admin, interruptions, more meetings, constant switching between cognitive modes.
The result: high distraction and low focus.
The proposed alternative was surprisingly human.
Instead of chaotic fragmentation, the day becomes intentionally structured into blocks:
deep focus work
teaching or delivery time
collaboration sessions
social and recovery periods
administrative closure
When time becomes intentional, space demand changes naturally.
Different activities require different environments.
Focus requires protection.
Collaboration requires openness.
Recovery requires informality.
Planning requires calm.
This is not just workspace optimisation. It is environmental psychology applied systemically.
Less Space, Higher Satisfaction
Several case studies were especially striking.
One organisation improved workplace satisfaction significantly without adding new space.
Another case from Shell ETCA in Amsterdam reduced the number of workstations dramatically — yet satisfaction still increased.
Why?
Because behaviour and clarity mattered more than quantity.
The conclusion was almost counterintuitive:
It’s not about how much space people have.
It’s about how clearly people understand how to use it.
That distinction changes everything.
Human Systems, Not Just Buildings
Although the presentation focused on workplaces and universities, the implications are much broader.
This way of thinking applies to:
education
wellness environments
leadership systems
creative communities
therapeutic spaces
social design
organisational culture
collaborative ecosystems
Many modern systems try to solve human problems materially: more platforms, more construction, more expansion, more tools.
But many problems are actually problems of:
rhythm
attention
behavioural design
social safety
cognitive overload
lack of intentionality
The environment is not neutral. It shapes behaviour continuously.
Designing for Real Human Behaviour
One sentence from the presentation stayed with me:
“Design for how people work, not just where.”
That may be the real shift emerging now.
Not designing systems around abstract efficiency models, but around actual lived human behaviour.
Not forcing people into rigid structures, but adapting environments to support meaningful activity.
Not maximising occupancy, but supporting focus, connection, wellbeing, and purpose.
The future may belong less to expansion — and more to understanding.
